- Information we collect: We collect information that you provide when you make a purchase, create an account, or communicate with us. This includes your name, email address, shipping address, and payment information.
- How we use your information: We use your information to fulfill your order, communicate with you about your order, respond to your inquiries, and for legal record-keeping purposes.
- How we protect your information: We implement a variety of security measures to protect your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of people who have special access rights to such systems and are required to keep the information confidential.
Terms of Service
By using our website and making purchases, you agree to the following terms:
- Pricing and Availability: All prices are listed in USD. We strive to display accurate price and availability information, but errors may occur.
- Payment: We accept Shopify payment methods. Your card will be charged at the time of purchase.
- Copyright: All content on our website, including text, graphics, logos, images, and digital downloads is the property of Batchelder H&G and is protected by copyright laws.
- Changes to our Terms of Service: We reserve the right to update or modify these Terms of Service at any time without prior notice. Your use of the Batchelder H&G website following any such change constitutes your agreement to follow and be bound by the Terms of Service as modified.
Return & Refund Policy
At Batchelder H&G, we stand behind our products and want you to be satisfied with your purchase.
- Returns: If for any reason you are not satisfied with your purchase, you may return the item(s) in its original condition within 30 days for a refund. Please note that return shipping costs are the responsibility of the customer unless the item was damaged or defective upon arrival.
- Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
- Damaged Items: If your item arrives damaged or defective, please contact us within 7 days of receipt, and we will arrange for a replacement or refund.
- Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via the Contact us page.
Please note, these policies are subject to change at any time without notice, and the use of our website after such changes constitutes your agreement to the policies as changed.